SHIPPING AND DELIVERY
Please also read our Shipping and Delivery Policy.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. If your country cannot be selected as delivery country, please contact us. We will happily double check if we are able to ship to your country.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Please also refer to our Refunds and Returns Policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside our control
*You can submit refund requests within 2 weeks after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different color. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product delivered as description Not taxed
Came a beautiful puller for the bike chain, quality and not expensive, satisfied!
Only took much more we will see if it worth
As described. NK I 've tried it yet but I think it will perform its function. I send a little slow, but within the deadline given by the store
To Moscow delivered in 38 days. Everything matches. Price: 189,24 rub. + shipping. On the package there was no house and apartment number.
The best squeeze for your money!
Sun [e OK.
never received
Took more arrived
Very good quality
I haven't used it yet.
ok
3x more waiting for months. Never wait (
Envio rápido. todo correcto.
Not in check, the eye as normal.
Thank You received the goods. IN fact, even tried☺
To Ivanova for 62 days, buyer protection period expired, bolt подпружининый (stems have play the 1mm).
Quality is average.
Parcel not come back the money. Parcel not monitored
ok
haven't used it yet. but it seems to be okay
it feels really solid, good quality.
It works Ok 1
All good, but went just eternity, over 50 days
All right, that bought, then it's excellent condition, without damage.
The build quality is very poor, there is a big gap.
Goods arrived. Full money back
She a stray work, but was very long, protection expired and I opened a dispute. The Seller immediately began to persuade cancel, pier you wait friend, is just exactly will arrive soon, wait, cancel the only dispute. Once again went to the post office and is finally.
Very long service… days 50… The haven't tried it yet, try to add ..
Ordinary squeeze. I got a little curve, somehow hlyabaet all. Well, the challenge I device is not complicated, go and so
OK
Satisfied and the store and. All OK
38 días en llegar a méxico, buena calidad, buen producto
металл корпус. наконечник из калёного черного. Цепь расклепает.
good work
ждал долго, около 1,5 мес. При первом использовании обязательно смажьте резьбы машинным маслом или другой смазкой- иначе фиг выкрутите штифт цепи!
Very useful tool.
Conforme reste à tester
Погнулась при первом же использовании, подал диспут на брак, деньги вернули без проблем
Дошло до Нижнего Новгорода за 30 дней. На цепи 7 скоростные не подходит (на мой Стелс Навигатор к примеру). Скорее всего подходит для цепей 9 и более скоростей.
Perfect
tutto ok
good deal
Very fast delivery. Only 17 days shipping to Serbia.
The tool is a bit weak to do the jon properly
Satisfied with it for a month
ok
Super! It quickly and efficiently!
Heel snel geleverd, geweldig.
It 'S like fast, check operation now is not possible, because it is. Is this thing was, I bike sold) with type in the description) sell Avito is more expensive)))