SHIPPING AND DELIVERY
Please also read our Shipping and Delivery Policy.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. If your country cannot be selected as delivery country, please contact us. We will happily double check if we are able to ship to your country.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Please also refer to our Refunds and Returns Policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside our control
*You can submit refund requests within 2 weeks after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different color. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Flimsy, double extension, and in fact shakes only one
Good product
Good goods
OK, but going for a long time
Excellent product
Unfortunately the goods have not arrived. The Seller would not return the money until aliekspress closed in my favor.
Good compact Pump
good
it works, but you need to pump alot in order to fill air
Excellent Quality
Качает слабее обычного насоса. Зато лезет в сумку. Полностью пластмасса.
Due to the fact that stock двусоставной pumping Complicated stock loose and почутку passes through the sealing ring. For this 4 *
Standards
Pump super. Seller recommend!
Long time waiting for the arrival of the goods.
For a long time riding package.
Work, portable. But the new season
good
I'm very satisfied
Adapter not suitable
Normal pump. Quality-resistant srednyachek. To that was the same pump-looked much confident. Air Pump as necessary. You Can use. Shipping was more than a month.
Very much goods!!! Questions HP)))
Good quality, easy to use. There Are additional tips
Month, normal goods
All OK
Excellent
Like very much, all work
Good Product
Merci
The order was for a long time. Almost 2 months. Track is not monitored. Fine quality, there are three heads. As Far As it is enough is unknown, but buying with Ali this kind of goods on durability do not count.
super
great bike pump and it arrived quickly thank you
medium quality, the double stroke is not really effective. Do the job anyway and is fine for price
Прислали в РБ за 3 недели. В комплекте насадки для мяча и матраса, а также крепление к раме велика. Работает.
Very Fast Ship, exactly as described. I would buy from this store again. Thank you
Great store excellent product super fast shipping
Inflation Nozzle wide, L air flows
Yes! Very long time delivery (6 weeks), but product is as described =') Complete package. I also tested on my bike, works well :') Not perfect, but it works (it seals the tire valve so no air escapes while you're pumping! :'). I don't know how durable it is, though. The red plastic looks like the type that will become really brittle after a year or so. Communication wasn't very good at first. But when I started to complain they started to reply: Fast communication IF THEY'RE GONNA GET IN TROUBLE. At least they reply.
Everything like in description. All recommendation for store and product!
Everything is fine, it's fast, full set, it works perfectly
The product is fine Works well. Arrived Late but sıkıntısız çalışıyor
Very fast, very good product, thank you :)
За такие копейки пойдет, но больше 2,5 атмосфер очень сложно качать
Хороший и удобный насос как для велоколес и мячей.
güzel ürün eksiksiz teslim. fiyatına göre baya kaliteli rengide çok hoş.
кароче работает 1 из 2 ступеней . НЕ СОВЕТУЮ БРАТЬ. воздух тупо пропускает не качает. галимый китай. продаван вернул бало. YEZ 5 STARZ
качает только одна ступень, немного пропускает
good
ok
All