SHIPPING AND DELIVERY
Please also read our Shipping and Delivery Policy.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. If your country cannot be selected as delivery country, please contact us. We will happily double check if we are able to ship to your country.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Please also refer to our Refunds and Returns Policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside our control
*You can submit refund requests within 2 weeks after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different color. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality
I did not wait for the goods. The money returned the service aliex.com. I did not communicate with the store.
IN general, not expensive and basic functions work! -There is no backlight and no auto power on when driving! To laptop involved, press one button! Although stated otherwise!
Passed more than a month. put in a mailbox. everything works all the batteries included. the other day will be installed.
Fast shipping, good store
The order arrived in Yaroslavl 28 days. комплектност according to the inventory. rekomenduyu store.
EVERYTHING ok.
Good computer, adjust the circumference and go.
Delivery fast, the track is not monitored. quality, material and design for this amount is more than good. fully test has not had time, so far only installed, set and checked, like all works but not sure that will be very precisely measure speed if you scroll wheel can show for 5 km h a second just 50 then just 10 and this despite the fact that the wheel turns one speed. also do not understand why in the installation of matters tire width, physically at this effect can not, and the value is different. Well, in general everything is happy, as поезжу for longer-I will add a review.
Great product, very fast delivery.
Everything works, only a magnet flimsy
To Samara 19 days)) order a third the same computer everything works flawlessly
All pratsyuє, Shvydko delivery, good store!!!
I liked. fixed quickly batteries included. the store thank you! but the Russian Post delivers long.
The order went to Moscow from 22 April to 10 May. practically not monitored. packed in a soft bag with two layers of foam. in a simple plastic bag with Speedometer accessories and instructions. batteries included (cr 2032 the speedometer and 23a 12 v receiver). despite the lack of a box all arrived in good condition. it works. the numbers on the screen bright large. I recommend the product and store.
computers are good, fast shipping
First impression on 5 + (for the money). Describe the thing itself does not make sense: involved, and oh, when put write how it works. And now the pros, or rather плюсищах: 1) delivery (Moscow) 24.04-order and 10.05 already in the mail. please note that the delivery came just in May. 2) both batteries are: non-standard in the sensor, tablet for the computer lying separately in a bag.
EVERYTHING correct, Fast Shipping, falta try to View that such
Great product! worked perfectly!
Came for 2 weeks. everything works. put on the bike without key problems. Satisfied with the purchase. I recommend the product and prodovtsa. all class.
Excellent cycling computer. easy to handle. especially liked the fact that it is wireless. build quality.
Very Rapido and adjusted to what bought
No problems
Order received. everything is intact. soft packaging. in fact, not yet tested.
Fast shipping, good store
Very fast! Very good quality! Thanks!